Tell us what's wrong.
We'll take it from there.
Snap a screenshot, say what happened, send. You get a ticket number, you can see exactly where it stands, and we tell you the moment it's fixed — on WhatsApp and by email. Nothing to install, nothing to chase.
✓ Takes about a minute ✓ Updates come to you ✓ No app to install
Three screens. That's the whole thing.
No training needed and no manual to read. If you can send a WhatsApp message, you can use the Help Desk.
What went wrong?
Show us
1 · Report it. A screenshot says more than a paragraph — and we grab the page and the error for you.
2 · Watch it. Everything you've ever raised, with its state on the right. Nobody to ask.
3 · Talk on it. One thread, both sides, all in one place instead of scattered across inboxes.
Not sure if it's worth raising? It is.
Anything about our systems belongs here — broken, confusing, missing or just slower than it should be. Here's what people send us most, and what to write.
Something's broken
A button does nothing, a page errors out, a PDF won't open. The most common one, and the fastest to fix when we can see it.
The number looks wrong
A total that doesn't match, a report that disagrees with what you counted. Often it's a setting, sometimes it's us — either way we'll tell you which.
Can you change this?
A column you keep needing, a field in the wrong order, a step that takes four clicks too many. Ideas are welcome — most small ones get done.
Access & new users
Someone joined, someone left, or you can't reach a screen you need. Tell us who and what, and we'll sort the access out.
It worked yesterday
Something that used to be fine and isn't any more. Say when you last saw it work — that one detail usually finds it.
Can you pull this for me?
A one-off list, an export, a figure for a meeting. If it's faster for us to run it than for you to hunt for it, just ask.
Still not sure? Send it anyway — we'd much rather read one line than have you work around something broken for a month.
Send it, then get on with your day.
You tell us
One short form. Add a screenshot, attach a file, list more than one thing if you like. You get a ticket number straight away.
We pick it up
It reaches the team the second you send it. You'll see it move to In progress, and every reply we write lands on your thread.
You hear back
When it's done you get a note saying what we did. Not right yet? Raise a new request and quote the number — we'll pick up where we left off.
You'll never wonder if we saw it.
The worst part of asking for help is the silence afterwards. So we don't do silence. Every reply and every close reaches you where you already are.
When we reply, and again when it's finished — with a link back to the ticket.
Leave your number when you report and the same updates reach your phone. Entirely optional.
Invoice PDF won't download on the payment run screen
Fixed — the file name carried a slash. Please try the Download button again. 4:12 PM
What the closing message actually looks like.
Straight answers.
Do I need to install anything?
No. It runs in your browser, on your phone as well as your laptop.
What if I can't describe it properly?
Send the screenshot and one line in your own words. That's genuinely enough — we'll ask if we need more.
Can I see what I reported before?
Yes. Every request you've ever raised stays in your list, closed ones included.
Who can see my requests?
You and our support team. Other customers can't see yours, and you won't see theirs.
It's closed but not actually fixed.
Raise a new request and quote the old number — we'll pick it straight back up.
Is it only for things that are broken?
No. Questions, changes, access and one-off data pulls all belong here too.
Got something on your mind right now?
Take the minute. A problem we don't know about is one we can't fix — and you'll have a number to point at.